On departure for both our domestic and then international flight the only positive was the BA lounge. We waited 1.5 hrs to be allocated our car. We arrived at the rental centre to find 17 people in the Hertz queue ahead of us. The footpath to the rental car centre is nice and cracked so rolling your suitcase is especially fun to get to your car.

Past the myriad of bus stops (btw who gets off an international flight as a tourist as says, yes I want to catch a local bus?). We proceeded to the rental car 'centre' which is located as far away from the airport that you could design. We had already been off the plane for an hour yet we then waited another 25mins for our bags to come out for collection. Staff were lovely and we headed to the baggage carousel. When we finally made it to the front of the queue, hot and tired from our overnight flight, three of the five Smart Gates were out of order and we were redirected to the human immigration officers. Seriously who would charge a fee to get to immigration and also it's a captive market. We walked from the plane (approximately 200 people on board) and entered a hot, unventilated hall and participated in the British national sport of queuing, for close to 45 minutes during which time the staff member tried to encourage people to take the 'Express path' quickly followed by 'oh it's £7 per person. It took an hour to get from the plane to the immigration staff member. When we arrived around midday it was like our flight was a surprise to the Airport staff. International arrival from the US was delayed by an hour. Not Verified | Arrived into Edinburgh Airport twice during our 2.5 week stay in June/July 2023 on both an international and then domestic flight. Whichever it was I strongly believe that these people are not fit to be in charge of security at an airport. I got the distinct impression that the entire shift were out to create problems and confrontations with the passengers, perhaps to embarrass their employers or perhaps because they were so full themselves and their self-importance, strutting about cockily in their little uniforms in their fiefdom. Finally my wife's medication were held up, and I think they seriously contemplated confiscating them, because they claimed (falsely) that the name of the prescription wasn't clear. Trying to find a space in which to put my tray a staff pointed at me and said 'Don't you put it on top of another one!' I had no intention of doing so, merely looking for a gap, but she insisted in eyeballing me and repeating 'Do you understand?' I replied 'If you say so' but I had the distinct feeling the woman was seeking to create a confrontation. When he pointed out, very mildly, it was still occupied the semi-hysterical employee screamed 'You go there because I tell you!' Following this the stream of was going too slowly because of the staff's inefficiency. But the security guy had either ideas and shouted to the man that he had to go to 1. It started when the gentleman in front of us at the Fast Track tried to go to a vacant security station, the security guy there said he should go to 1 and we should go to 3, but 3 was still occupied. Not Verified | I have never encountered such disgusting rudeness and disrespect as I have from the wretched 'security' staff at this airport. Edinburgh needs to work on providing better information to its passengers. Having a FIDs with up to date information is a minimum expectation of any airport, and while airline apps are a helpful tool an up to date FIDs is still necessary for those passengers who don’t have the app, or don’t have a foreign data plan, etc. Other passengers were simply advised by the FIDs to check their airline’s app for more information. Worse, I had to help an elderly woman who was on another delayed flight she couldn’t figure out which gate her flight would be leaving from because the airport didn’t put the gate number on the FIDs, even after the time they said they would post it. But many of my fellow passengers had no clue. My flight time came and went with no announcement on the flight boards of the delay, but fortunately I had the airline’s app so I was informed. There were many delayed flights out of Edinburgh today, and the airport provided very little information about them on the FIDs. ✅ Trip Verified | While the airport has some good qualities, they were all spoiled for me by their atrocious flight information display system.

Edinburgh airport